Privacy policy

Last updated: February 12, 2025

OVERVIEW

This Privacy Policy describes how Nexus EV (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://nexusevs.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

CHANGE TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

 

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. “Personal information” refers to information that identifies, relates to, describes, or can be associated with you.

Information that you directly submit to us through our Services may include:

  • Contact details: Name, address, phone number, and email.
  • Order information: Billing address, shipping address, payment confirmation, and phone number.
  • Account information: Username, password, security questions, and other security-related details.
  • Shopping information: Items viewed, added to cart, saved in your account, or purchased.
  • Loyalty points, reviews, referrals, and gift cards saved
  • Customer support information: Any details you include in communications with us.

Some features of the Services may require you to provide certain information. Choosing not to provide this information may prevent you from using or accessing these features.

We may also automatically collect certain information about your interaction with the Services (“Usage Data”) through cookies, pixels, and similar technologies. This may include:

  • Device information
  • Browser information
  • Network connection details
  • IP address
  • Interaction history with the Services

We may obtain information about you from third parties, including:

  • Service providers supporting our Site, such as payment processors and IT management services.
  • Marketing and advertising partners that help tailor promotions and advertisements.
  • Third-party tracking technologies used for analytics and targeted advertising.
  • Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

We use your personal information for various purposes, including:

  • Providing Products and Services: Processing payments, fulfilling orders, managing accounts, arranging shipping, and handling returns.
  • Marketing and Advertising: Sending promotional messages, offering discounts, and personalizing advertising experiences.
  • Security and Fraud Prevention: Detecting and preventing fraudulent, illegal, or malicious activity.
  • Customer Support and Service Improvement: Enhancing our Services based on feedback and usage trends.

Like many websites, we use cookies to improve the user experience and analyze interactions. To learn more about how we use cookies and how you can manage them, please visit our Cookie Policy.

We may disclose your personal information under the following circumstances:

  • With vendors or service providers who perform services on our behalf (e.g., payment processing, customer support, data analytics).
  • With business and marketing partners for advertising and promotional purposes.
  • When required by law to comply with legal obligations or enforce terms of service.
  • In connection with a business transfer such as a merger, acquisition, or bankruptcy.
  • We do not sell or share your personal information with third parties for their direct marketing purposes without your consent.

If you post reviews or other content publicly on the Services, it may be accessible to others. We are not responsible for how third parties use this information.

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies.

Our Services are not intended for children under 13, and we do not knowingly collect personal information from minors. If you believe we have collected data from a minor, please contact us immediately.

We implement security measures to protect your data, but no method is 100% secure. We retain personal information as long as necessary to provide our Services and fulfill legal obligations.

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request details about the personal information we hold about you.
  • Right to Delete: Request deletion of your personal data.
  • Right to Correct: Request corrections to inaccurate information.
  • Right to Restrict Processing: Request limitations on how we use your data.
  • Right to Opt-Out: Opt out of marketing communications.

To exercise any of these rights, please contact us at info@nexusevs.com.

If you have concerns about our data handling, you may file a complaint with us. If unresolved, you may have the right to escalate the matter to a data protection authority in your jurisdiction.

If you are located outside of Canada, your personal data may be transferred and stored in jurisdictions with different data protection laws.

For any questions regarding this Privacy Policy or your personal data rights, please contact us at:

NEXUS EV
info@nexusevs.com
8360 Ontario Street, Vancouver, British-Columbia, V5X 0K5